Keynote Bobby Cagle - Director of Georgia Division of Family and Children Services
Listen to people we work for, listen to people who work for us and listen to the community.
Georgia moved from caseload management to process management in January 2014 due to 70% increase in caseloads and 22% decrease in staff. Budget required extreme cuts. At one point, agencies had employees on 4 days per month furloughs.
Georgia One - focused on electronic applications
However technology was not in place to support the vision. They had multiple problems primarily because they did not listen to the users. Processes ended up more complex than expected and extremely error prone. As result the SNAP timeliness and error rates suffered.
Currently has a Blueprint for Change in place. Includes practice model, robust workforce development and sustainability
New practice model - one caseworker, one family. local service, accountability for entire case, geographic supervision, caseloads reestablished and balanced throughout state, increased access at local office, more customer service focused.
Workforce development - includes building of career ladder opportunities, more flexibility in work schedules, training moved from computer based opportunities to classroom, mentoring plans for trainees. Currently has 30% turnover rate.
Moving to new integrated computer system - Georgia Gateway -will have QC component built into it. Plans to go live in 2016.
Safety net programs are critical. They prevent families from getting into child welfare situations.
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